Friendly help for your nutrition & exercise journey.

Welcome to DIEXTRA Support. Browse quick fixes, FAQs, and reach our team anytime.

Quick fixes

Account & privacy

Analytics questions

Help, fast

The most common fixes for login, syncing, analytics, and meal/exercise logging.

App not updating?

Pull down to refresh, confirm your internet connection, then close & reopen the app. If data still looks stale, sign out and sign back in.

Can’t log in?

Double-check email spelling, reset your password, and ensure your device date/time is correct. If you’re still blocked, contact support.

Analytics look off?

Check the selected date range and time zone. If meals or exercises were logged late, they may appear on a different day.

FAQ

Quick answers to what we’re asked the most.

How do I request a feature?

Email us with what you’re trying to achieve and a screenshot if possible. We track requests and prioritize based on impact and feasibility.

Where can I report a bug?

Send a short description, steps to reproduce, and your device model + OS version to our support email. If you can attach screenshots, even better.

Is DIEXTRA medical advice?

No. DIEXTRA provides general health information and tools to help you organize your nutrition and exercise. Always consult healthcare professionals for medical advice.

Can you delete my data?

If you need help with data deletion or account closure, contact support and tell us the email you signed up with. We’ll guide you through the next steps.

Contact support

The fastest way to reach us is email. Include screenshots if you can.

support@diextra.ai Open Mail

App version (if known)

Device model + OS version

What you expected vs what happened

Make sure the date range is set correctly (e.g., “Custom Date”).
Try closing and reopening the app after switching networks (Wi‑Fi ⇄ cellular).